Legal

bk34 Privacy Policy

Your privacy matters to us. This Policy explains exactly what data bk34 collects, why we collect it, and how we keep it secure for every player in Bangladesh.

🔒Last updated: 1 January 2026. This Privacy Policy applies to all bk34 users.
Section 1

Introduction

bk34 ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It applies to all users of the bk34 website, mobile interface, and associated services — including casino games, sports betting, crash games, and promotional features — accessed from Bangladesh and other permitted jurisdictions.

Please read this Policy carefully. By registering an account on bk34 or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the bk34 platform.

Scope: This Policy covers data collected through the bk34 website, in-app interactions, customer support communications, and marketing activities. It does not cover the privacy practices of third-party game providers or payment processors — please review their own policies separately.
Section 2

Data We Collect

bk34 collects the following categories of personal data, depending on how you interact with our platform:

👤
Identity Data
Full name, date of birth, nationality, NID or passport number
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Contact Data
Mobile number, email address, city or district of residence
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Financial Data
bKash or Nagad account number, transaction history, deposit and withdrawal records
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Usage Data
Games played, bets placed, session durations, win/loss history, bonus usage
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Technical Data
IP address, device type, browser type and version, operating system, time zone
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Location Data
General geographic location inferred from IP address, used for compliance checks
Section 3

How We Use Your Data

bk34 uses collected personal data for the following purposes, each of which is necessary for the operation of a safe, fair, and legally compliant gaming platform:

  • To register and maintain your bk34 account, including identity verification and KYC compliance.
  • To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods.
  • To provide access to casino games, sports betting markets, and crash games on the bk34 platform.
  • To fulfil our responsible gaming obligations, including monitoring for problem gambling patterns and enforcing self-exclusion requests.
  • To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
  • To send service-related communications, such as transaction confirmations, account security alerts, and updates to our Terms or Privacy Policy.
  • To send promotional communications about bonuses and offers — only where you have given consent and may be withdrawn at any time.

bk34 does not use your personal data to make automated decisions that produce legal or similarly significant effects without human review, except where required to do so by applicable law or where such processing is integral to the provision of the service (for example, automated fraud-score checks at the point of withdrawal).

Section 4

Legal Basis for Processing

bk34 processes your personal data only where a lawful basis exists. The applicable legal bases for our processing activities are as follows:

  • Contractual necessity: processing required to register your account, provide the gaming services, process payments, and manage your account in accordance with our Terms & Conditions.
  • Legal obligation: processing required for KYC identity verification, anti-money laundering checks, fraud prevention, and regulatory compliance.
  • Legitimate interests: processing for platform security, fraud detection, service improvement, and responsible gaming monitoring — provided these interests do not override your fundamental rights.
  • Consent: processing for marketing communications, promotional offers, and non-essential cookies — where you have provided explicit consent and may withdraw it at any time.
Section 5

Data Sharing and Disclosure

bk34 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and proportionate to the purpose:

  • Payment processors and financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and other banking partners) — for the purpose of processing deposits, withdrawals, and fraud prevention.
  • Third-party game providers (Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, Microgaming) — to the extent required for game delivery, RNG certification, and gameplay auditing.
  • Identity verification and KYC service providers — for age verification, document authentication, and anti-money laundering screening.
  • Law enforcement, regulatory, and government authorities in Bangladesh — where required by applicable law, court order, or to protect the rights, property, or safety of bk34, its users, or the public.
No Data Sales: bk34 strictly prohibits the sale, rental, or commercial exploitation of user personal data for advertising or marketing purposes by any third party. All third-party data processors engaged by bk34 are contractually bound to process data only for the specified purpose and under equivalent data protection standards.
Section 6

Cookies and Tracking Technologies

bk34 uses cookies and similar tracking technologies on our platform. Cookies are small text files placed on your device that help us deliver a personalised, secure, and functional experience. We use the following categories of cookies:

  • Strictly necessary cookies: required for the platform to function, including session management, login authentication, and security token verification. These cannot be disabled.
  • Functional cookies: used to remember your preferences such as language settings, currency display, and responsible gaming limits you have set.
  • Analytics cookies: used to understand how users interact with bk34, which pages are visited most frequently, and where technical issues occur, so we can improve the platform.
  • Marketing cookies: used to deliver relevant promotional offers and measure the effectiveness of our campaigns — only placed with your prior consent, which you may withdraw at any time from your account settings.

You can control non-essential cookies through your account settings or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality and performance of the bk34 platform.

Section 7

Data Security

bk34 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, role-based access controls limiting data access to authorised personnel only, and regular penetration testing and security audits of our platform infrastructure.

While bk34 takes all reasonable steps to protect your data, no transmission over the internet or electronic storage system is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bk34 will notify affected users without undue delay and take all necessary remedial action.

Your Responsibility: You are responsible for keeping your bk34 account credentials confidential. Do not share your password with anyone. bk34 will never ask for your password via email, SMS, or live chat. If you suspect your account has been compromised, contact bk34 support immediately and change your password.
Section 8

Data Retention

bk34 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and regulatory requirements. As a general guide: account data and transaction records are retained for a minimum of 5 years following account closure to meet anti-money laundering and financial record-keeping obligations; KYC identity documents are retained for the same minimum period; marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of the consent; technical and usage logs are retained for up to 12 months for security and fraud detection purposes.

When your personal data is no longer required, bk34 will securely delete or anonymise it so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

Section 9

Your Rights Over Your Data

As a bk34 user, you have the following rights in respect of your personal data. To exercise any of these rights, please contact bk34 support. We will respond to all valid requests within 30 days. Identity verification may be required before we can process your request.

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Right of Access
You have the right to request a copy of the personal data bk34 holds about you, including information about how it is used and with whom it has been shared.
✏️
Right to Rectification
You have the right to request that bk34 correct any inaccurate or incomplete personal data held about you. Where possible, please update your details directly via your account settings first.
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Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that this right may be limited where bk34 has a legal obligation to retain data (e.g. anti-money laundering retention requirements).
⛔
Right to Restrict Processing
You have the right to request that bk34 restrict the processing of your personal data in certain circumstances — for example, while we investigate a rectification request or a complaint about how your data has been used.
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Right to Data Portability
You have the right to receive a copy of personal data you have provided to bk34 in a structured, commonly used, machine-readable format, and to request that it be transferred to another controller where technically feasible.

To exercise any of these rights, contact bk34 support via the email address listed at the bottom of this page. Please include your registered mobile number and a description of your request. bk34 will respond within 30 days. In cases where a request is refused, bk34 will explain the reasons and inform you of any available remedies.

Section 10

Children's Privacy

bk34 is strictly an adults-only platform. Our services are not directed at, and must not be used by, any person under the age of 21. bk34 does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account without exception.

21+ Only: If you are a parent or guardian and believe your child has registered on bk34, please contact us immediately at the support email address listed at the bottom of this page. We take reports of underage account access extremely seriously and will investigate and act on all reports within 24 hours.
Section 11

Third-Party Links and Services

The bk34 platform may contain links to third-party game providers, payment processors, or other external services. bk34 is not responsible for the privacy practices of these third parties. Once you leave the bk34 platform and access a third-party service, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you use in connection with bk34, including Evolution Gaming, Pragmatic Play, bKash, Nagad, and Rocket, each of which operates under its own data protection framework.

Section 12

Changes to This Privacy Policy

bk34 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The effective date at the top of this page indicates when the Policy was last revised. We will notify registered users of material changes via their registered mobile number or email at least 7 days before the changes take effect.

Continued use of bk34 after the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and may request account closure by contacting bk34 support.

Section 13

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bk34 handles your personal data, please contact our support team. All privacy-related enquiries are handled with strict confidentiality. bk34 aims to acknowledge all privacy requests within 5 business days and to resolve them fully within 30 days.

Support email (plain text — not a link): [email protected]

Your Data Is Safe With bk34
Now that you understand how we protect your privacy, explore bk34's full range of games and betting markets — all secured with 256-bit SSL encryption. 21+ only.
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⚠️ 21+ only. Gambling involves financial risk. Please gamble responsibly. If gambling is causing harm, visit our Responsible Gaming page or contact support.